General Conditions
Orders
Payment
Users are required to make full payment of the User Charges for all services offered in the Application by the method selected at the time of booking, which may be cash, or one of the automated payment methods available to you on the Application.
Shipping
Return and refund
Reasons for accepting returns:
Conditions for accepting exchange and return:
Cases of not accepting exchange and refund payment:
Time of Supporting:
Return processing procedure:
Refund:
Price
Warranty and after sales service
Data and information collecting:
Data storage and privacy:
Data usage:
Annam Gourmet has the right to use the information provided by the customer to:
Data Sharing:
Cookies usage:
Privacy and security
Purpose and scope of data collection
Scope of information use
We use the information customers provided to:
Information storage time period
People or organizations allowed to access the data
Media and tools for users to access and edit their personal data.
Rewards Loyalty Program
As a member of the GOURMET DISTRIBUTION CO., LTD Loyalty Program, you will gain access to the E-Vouchers, promotions, discounts, free gifts, promotion codes and other benefits offered by the Company and/or third-party merchants as shown on the rewards catalog that is made available from time to time in the Application (“Rewards”). The Company may, at its sole and absolute discretion, award you Points which can be used to redeem for Rewards upon the completion of the qualifying transactions. You may earn points by such methods as are provided for by the Company from time to time.
The Company may, at its sole and absolute discretion, increase or decrease the rate of Points to be awarded for each selected transaction as may be notified to you from time to time. You shall not be entitled to request from the Company any explanation pertaining to the calculation methods (for crediting the Points) or other matters relating to the Points or discounts for whatsoever purposes.
You must use your Points earned to redeem for Rewards during their applicable validity period. There shall be no extension of time for the validity period of any unused Points. The Company shall have the right to deal with the expired Points in such manner as it deems fit in its absolute discretion. You agree that you will have no claim whatsoever against the Company for any expired Points.
Partnership Programs: The Company may periodically offer conversion of points to the points systems of partner rewards Programs, subject to the following:
There are insufficient Points to redeem for the particular Reward;
The Reward is no longer made available or out-of-stock by the third party merchant
The GOURMET DISTRIBUTION CO., LTD Rewards Loyalty Program offers three (3) membership tiers as follows:
The benefits and privileges of each membership tier shall be as set out from time to time in the Application.
Upon your cessation to be a member of the GOURMET DISTRIBUTION CO., LTD Rewards Loyalty Program, all outstanding Points at such point of time shall be automatically canceled. Points should be redeemed before ceasing membership as once canceled, Points cannot be redeemed. No accumulation or carry over of Points will be permitted even if you subsequently reinstate your membership.
The Company reserves the right to hold the issuance of Points earned until the transaction, including payment, are completed. Points earned from purchases from Partners will only be issued if the good(s) and service(s) purchased are not returned, canceled or refunded.
Fraud, abuse of redemptions or any dishonest activities related to the GOURMET DISTRIBUTION CO., LTD
Rewards Loyalty Program may result in the forfeiture of accumulated Points as well as, demotion of your membership tier, cancellation of your membership in the GOURMET DISTRIBUTION CO., LTD
Rewards Loyalty Program or termination of your account.
To the extent as permitted by applicable laws, the Company reserves the right at any time to:
The Company may suspend the calculation and accrual of Points to rectify any errors in calculation or adjust the calculation as it reasonably deems fit without giving you prior notice or reason.
In all situations, the decision of GOURMET DISTRIBUTION CO., LTD is the final decision.
E-voucher
From time to time, GOURMET DISTRIBUTION CO., LTD may run marketing and promotional campaigns which offer voucher codes, discounts, subscription plans, or other promotional offers to be used on the Platforms (“E-Vouchers”). E-Vouchers are subject to validity periods, redemption periods, limits and/or availability. E-Vouchers may not be valid when used in conjunction with other promotions, discounts or other E-Vouchers. Additional terms and conditions may apply to E-Vouchers. Unless otherwise stated, E-Vouchers can only be used on our Platforms. E-Vouchers are non-transferable, non-exchangeable and non-refundable and cannot be exchanged for cash. GOURMET DISTRIBUTION CO., LTD reserves the right to withdraw, amend and/or alter any part of the terms and conditions of the promotions and subscriptions at any time without any prior notice. GOURMET DISTRIBUTION CO., LTD reserves the right to void, discontinue or disqualify any user from any promotion or subscription plan without prior notice to any user, in the event a user breaches any part of these Terms of Use.
Intellectual Property Ownership
GOURMET DISTRIBUTION CO., LTD and its licensors, where applicable, shall own all right, title and interest, including all related intellectual property rights, in and to the Software and/or the Application and by extension, the Service and any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you or any other party relating to the Service. The Terms of Use do not constitute a sale agreement and do not convey to you any rights of ownership in or related to the Service, the Software and/or the Application, or any intellectual property rights owned by GOURMET DISTRIBUTION CO., LTD and/or its licensors. GOURMET DISTRIBUTION CO., LTD’s name, GOURMET DISTRIBUTION CO., LTD’s logo, the Service, the Software and/or the Application and the third party transportation providers’ logos and the product names associated with the Software and/or the Application are trademarks of GOURMET DISTRIBUTION CO., LTD or third parties, and no right or license is granted to use them. For the avoidance of doubt, the term the Software and the Application herein shall include its respective components, processes and design in its entirety.
Taxes
You agree that this Agreement is subject to all prevailing statutory taxes, duties, fees, charges and/or costs, however denominated, as may be applicable from time to time. You shall comply with all applicable laws and take all steps required to enable, assist and/or defend GOURMET DISTRIBUTION CO., LTD to claim or verify any input tax credit, set off, rebate or refund in respect of any taxes paid or payable in connection with the Service.
Third Party Interactions
During use of the Service, you may enter into correspondence or transactions with third parties who display or offer their goods and/or service through the Platform or Application. Any such communication or agreement is strictly between you and the applicable third party and GOURMET DISTRIBUTION CO., LTD and its licensors shall have no liability or obligation for any such communication or agreement. Neither GOURMET DISTRIBUTION CO., LTD nor any of its affiliate companies endorses any applications or sites on the Internet that are linked through the Platform or Application, and in no event shall GOURMET DISTRIBUTION CO., LTD, its licensors or its affiliate companies be responsible for any content, products, services or other materials on or available from such sites or third party providers. Certain third party providers of transportation, goods and/or services may require your agreement to additional or different terms of use and privacy policies prior to your use of or access to such goods or services, and GOURMET DISTRIBUTION CO., LTD is not a party to and disclaims any and all responsibility and/or liability arising from such agreements between you and the third party providers. You acknowledge that such additional or different terms of use and privacy policies may apply to your use of such third party services. GOURMET DISTRIBUTION CO., LTD is not liable for any information that you provide to or authorize us to provide to a third party, or for such third party’s collection, use and disclosure of such information.
GOURMET DISTRIBUTION CO., LTD may rely on third party advertising and marketing supplied through the Service and other mechanisms to subsidize the Service and/or to earn additional revenue. You agree to receive such advertising and marketing. If you do not want to receive such advertising and marketing, please refer to our Privacy Policy for instructions to unsubscribe or update your privacy settings.. You agree and allow GOURMET DISTRIBUTION CO., LTD to compile and release information regarding you and your use of the Service on an anonymous basis as part of a customer profile or similar report or analysis. You agree that it is your responsibility to take all precautions in all actions and interactions with any third party you interact with through the Service and/or advertising or marketing material supplied by third parties through the Service.
We may include hyperlinks to other websites or content on the Internet that are owned or operated by third parties (“Third Party Links“). Such Third Party Links are not under our control and we are not liable for any errors, omissions, delays, defamation, libel, slander, falsehood, obscenity, pornography, profanity, inaccuracy or any other objectionable material contained in the content, or the consequences of accessing, any linked website. Any hyperlinks to any other websites or content are not an endorsement or verification of such websites or content and you agree that your access to or use of such linked websites or content is entirely at your own risk.
You acknowledge that the Application utilizes Google Maps and that by using the Application, you agree to comply with (1) the Google Maps/ Google Earth Additional Terms of Services at https://maps.google.com/help/terms_maps.html; (2) the Google Privacy Policy at https://www.google.com/policies/privacy/; and (3) the Google Acceptable Use Policy at https://cloud.google.com/maps-platform/terms/aup/. You further agree that when using the Application you shall not:
Indemnification
By agreeing to the Terms of Use upon using the Service, you agree that you shall indemnify and hold GOURMET DISTRIBUTION CO., LTD, its licensors and each such party’s affiliates, officers, directors, members, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys’ fees and costs and/or regulatory action) arising out of or in connection with: (a) your use of the Service, the Platform, Software and/or the Application in your dealings with the Third Party Providers or Users (as the case may be), third party merchants, providers, partners, advertisers and/or sponsors, or (b) your violation or breach of any of the Terms of Use, any third party terms and conditions or any applicable law or regulation, whether or not referenced herein, or (c) your violation of any rights of any third party, including Third Party Providers or Users arranged via the Service, or (d) your use or misuse of the Service, the Platform, Software and/or the Application; and (e) where applicable your ownership, use or operation of any Vehicle, including your provision of Solutions to Users via the Service where applicable.
Disclaimer of Warranties
The Application, its content and any related service(s) is provided to you on an “as is” basis. GOURMET DISTRIBUTION CO., LTD makes no representations or warranties of any kind, express or implied, in connection with the Software, Application, Platform, Service, these Terms of Use, the content or any related service(s). Although we make reasonable efforts to keep the Application up-to-date, we make no representations, warranties or guarantees, whether expressed or implied, that such information is accurate, complete or up to date. We shall not be liable for any direct, indirect or consequent loss arising from the modifications or amendments to the Software, Application, Platform, Service, or Terms of Use.
GOURMET DISTRIBUTION CO., LTD makes no representation or warranty of any kind whatsoever, express or implied, in respect of Solutions provided by Third Party Providers or any Solutions procured through the use of the Service. You agree that you shall bear all risk arising out of your use of the Service and any Solution provided by Third Party Providers and shall have no recourse to GOURMET DISTRIBUTION CO., LTD in respect of the same.
Internet Delays
The service, platform, application and/or the software may be subject to limitations, delays, and other problems inherent in the use of the internet and electronic communications including the device used by you or the third party transportation provider being faulty, not connected, out of range, switched off or not functioning. GOURMET DISTRIBUTION CO., LTD is not responsible for any delays, delivery failures, damages, or losses resulting from such problems.
Notice
GOURMET DISTRIBUTION CO., LTD may give notice through the Application, electronic mail to your email address in the records of GOURMET DISTRIBUTION CO., LTD, or by written communication sent by registered mail or pre-paid post to your address in the record of GOURMET DISTRIBUTION CO., LTD. Such notice shall be deemed to have been given upon the expiration of 48 hours after mailing or posting (if sent by registered mail or pre-paid post) or 1 hour after sending (if sent by email). You may give notice to GOURMET DISTRIBUTION CO., LTD (such notice shall be deemed given when received by GOURMET DISTRIBUTION CO., LTD) by letter sent by courier or registered mail to GOURMET DISTRIBUTION CO., LTD using the contact details as provided in the Application.
Assignment
This Terms of Use as modified from time to time may not be assigned by you without the prior written approval of GOURMET DISTRIBUTION CO., LTD but may be assigned without your consent by GOURMET DISTRIBUTION CO., LTD. Any purported assignment by you in violation of this section shall be void.
Dispute Resolution
This Terms of Use shall be governed by Vietnamese law, without regard to the choice or conflicts of law provisions of any jurisdiction, and any disputes, actions, claims or causes of action arising out of or in connection with this Terms of Use or the Service shall be referred to the Asian International Arbitration Centre (“AIAC”), in accordance with the Rules of the AIAC as modified or amended from time to time (the “Rules”) by a sole arbitrator appointed by the mutual agreement of you and GOURMET DISTRIBUTION CO., LTD (the “Arbitrator”). If you and GOURMET DISTRIBUTION CO., LTD are unable to agree on an arbitrator, the Arbitrator shall be appointed by the President of AIAC in accordance with the Rules. The seat and venue of the arbitration shall be Ho Chi Minh City, in the Vietnamese language and the fees of the Arbitrator shall be borne equally by you and GOURMET DISTRIBUTION CO., LTD, provided that the Arbitrator may require that such fees be borne in such other manner as the Arbitrator determines is required in order for this arbitration clause to be enforceable under applicable law.
Relationship
Nothing contained in these Terms of Use shall be construed as creating any agency, partnership, or other form of joint enterprise with GOURMET DISTRIBUTION CO., LTD.
Severability
If any provision of the Terms of Use is held to be invalid or unenforceable, the legality, validity and enforceability of the remaining provisions shall not be affected or impaired.
No Waiver
The failure of GOURMET DISTRIBUTION CO., LTD to enforce any right or provision in the Terms of Use shall not constitute a waiver of such right or provision.
Entire Agreement
This Agreement comprises the entire agreement between you and GOURMET DISTRIBUTION CO., LTD and supersedes any prior or contemporaneous negotiations or discussions.
Suspension and Termination
You agree that we may do any of the following, at any time, without notice: (i) to modify, suspend or terminate operation of or access to the Application, or any portion of the Application (including access to your Account and/or the availability of any products or services), for any reason; (ii) to modify or change any applicable policies or terms; and (ii) to interrupt the operation of the Application or any portion of the Application (including access to your Account and/or the availability of any products or services), as necessary to perform routine or non-routine maintenance, error correction, or other changes. We shall not be required to compensate you for any suspension or termination.
No Third Party Rights or Assignment
This agreement does not give rights to any third parties who are not party to this Agreement.