Users are required to make full payment of the User Charges for all services offered in the Application by the method selected at the time of booking, which may be cash, or one of the automated payment methods available to you on the Application.
Return and refund
Reasons for accepting returns:
Conditions for accepting exchange and return:
Cases of not accepting exchange and refund payment:
Time of Supporting:
Return processing procedure:
Warranty and after sales service
Data and information collecting:
Data storage and privacy:
Annam Gourmet has the right to use the information provided by the customer to:
Privacy and security
Purpose and scope of data collection
Scope of information use
We use the information customers provided to:
Information storage time period
People or organizations allowed to access the data
Media and tools for users to access and edit their personal data.
Rewards Loyalty Program
As a member of the GOURMET DISTRIBUTION CO., LTD Loyalty Program, you will gain access to the E-Vouchers, promotions, discounts, free gifts, promotion codes and other benefits offered by the Company and/or third-party merchants as shown on the rewards catalog that is made available from time to time in the Application (“Rewards”). The Company may, at its sole and absolute discretion, award you Points which can be used to redeem for Rewards upon the completion of the qualifying transactions. You may earn points by such methods as are provided for by the Company from time to time.
The Company may, at its sole and absolute discretion, increase or decrease the rate of Points to be awarded for each selected transaction as may be notified to you from time to time. You shall not be entitled to request from the Company any explanation pertaining to the calculation methods (for crediting the Points) or other matters relating to the Points or discounts for whatsoever purposes.
You must use your Points earned to redeem for Rewards during their applicable validity period. There shall be no extension of time for the validity period of any unused Points. The Company shall have the right to deal with the expired Points in such manner as it deems fit in its absolute discretion. You agree that you will have no claim whatsoever against the Company for any expired Points.
Partnership Programs: The Company may periodically offer conversion of points to the points systems of partner rewards Programs, subject to the following:
There are insufficient Points to redeem for the particular Reward;
The Reward is no longer made available or out-of-stock by the third party merchant
The GOURMET DISTRIBUTION CO., LTD Rewards Loyalty Program offers three (3) membership tiers as follows:
The benefits and privileges of each membership tier shall be as set out from time to time in the Application.
Upon your cessation to be a member of the GOURMET DISTRIBUTION CO., LTD Rewards Loyalty Program, all outstanding Points at such point of time shall be automatically canceled. Points should be redeemed before ceasing membership as once canceled, Points cannot be redeemed. No accumulation or carry over of Points will be permitted even if you subsequently reinstate your membership.
The Company reserves the right to hold the issuance of Points earned until the transaction, including payment, are completed. Points earned from purchases from Partners will only be issued if the good(s) and service(s) purchased are not returned, canceled or refunded.
Fraud, abuse of redemptions or any dishonest activities related to the GOURMET DISTRIBUTION CO., LTD
Rewards Loyalty Program may result in the forfeiture of accumulated Points as well as, demotion of your membership tier, cancellation of your membership in the GOURMET DISTRIBUTION CO., LTD
Rewards Loyalty Program or termination of your account.
To the extent as permitted by applicable laws, the Company reserves the right at any time to:
The Company may suspend the calculation and accrual of Points to rectify any errors in calculation or adjust the calculation as it reasonably deems fit without giving you prior notice or reason.
In all situations, the decision of GOURMET DISTRIBUTION CO., LTD is the final decision.
Intellectual Property Ownership
You agree that this Agreement is subject to all prevailing statutory taxes, duties, fees, charges and/or costs, however denominated, as may be applicable from time to time. You shall comply with all applicable laws and take all steps required to enable, assist and/or defend GOURMET DISTRIBUTION CO., LTD to claim or verify any input tax credit, set off, rebate or refund in respect of any taxes paid or payable in connection with the Service.
Third Party Interactions
We may include hyperlinks to other websites or content on the Internet that are owned or operated by third parties (“Third Party Links“). Such Third Party Links are not under our control and we are not liable for any errors, omissions, delays, defamation, libel, slander, falsehood, obscenity, pornography, profanity, inaccuracy or any other objectionable material contained in the content, or the consequences of accessing, any linked website. Any hyperlinks to any other websites or content are not an endorsement or verification of such websites or content and you agree that your access to or use of such linked websites or content is entirely at your own risk.
Disclaimer of Warranties
GOURMET DISTRIBUTION CO., LTD makes no representation or warranty of any kind whatsoever, express or implied, in respect of Solutions provided by Third Party Providers or any Solutions procured through the use of the Service. You agree that you shall bear all risk arising out of your use of the Service and any Solution provided by Third Party Providers and shall have no recourse to GOURMET DISTRIBUTION CO., LTD in respect of the same.
The service, platform, application and/or the software may be subject to limitations, delays, and other problems inherent in the use of the internet and electronic communications including the device used by you or the third party transportation provider being faulty, not connected, out of range, switched off or not functioning. GOURMET DISTRIBUTION CO., LTD is not responsible for any delays, delivery failures, damages, or losses resulting from such problems.
GOURMET DISTRIBUTION CO., LTD may give notice through the Application, electronic mail to your email address in the records of GOURMET DISTRIBUTION CO., LTD, or by written communication sent by registered mail or pre-paid post to your address in the record of GOURMET DISTRIBUTION CO., LTD. Such notice shall be deemed to have been given upon the expiration of 48 hours after mailing or posting (if sent by registered mail or pre-paid post) or 1 hour after sending (if sent by email). You may give notice to GOURMET DISTRIBUTION CO., LTD (such notice shall be deemed given when received by GOURMET DISTRIBUTION CO., LTD) by letter sent by courier or registered mail to GOURMET DISTRIBUTION CO., LTD using the contact details as provided in the Application.
This Agreement comprises the entire agreement between you and GOURMET DISTRIBUTION CO., LTD and supersedes any prior or contemporaneous negotiations or discussions.
Suspension and Termination
You agree that we may do any of the following, at any time, without notice: (i) to modify, suspend or terminate operation of or access to the Application, or any portion of the Application (including access to your Account and/or the availability of any products or services), for any reason; (ii) to modify or change any applicable policies or terms; and (ii) to interrupt the operation of the Application or any portion of the Application (including access to your Account and/or the availability of any products or services), as necessary to perform routine or non-routine maintenance, error correction, or other changes. We shall not be required to compensate you for any suspension or termination.
No Third Party Rights or Assignment
This agreement does not give rights to any third parties who are not party to this Agreement.